Real Estate Claims Service

Real Estate Claims Service

Crawford & Company with its unique well-established global coverage has developed a suite of new service solutions specifically designed for the real estate sector. Our dedicated client management approach draws on insurer experience and really understands  real estate technical and service requirements, be that a claims adjuster service, a full claims management solution or a U.K., European or global service programme.

Services Include

  • First notification of loss: 365, 24/7 round the clock employees to service you with temporary repair facilities available if required.
  • Claims triage and information gathering: To maximize the benefit of all claims adjuster visit.
  • Claims desktop handling: Operating under delegated authority we will ensure prompt validation and settlement progress is focused on what matters most to your clients.
  • Claims adjuster site visits to provide great customer care, validate and progress claims swiftly utilising the latest mobile technology.
  • Claims management information: Online access to claims data via one global system.
  • Claims trend analysis: Claims dashboards to aid decision making and risk management planning.


  • Dedicated teams with real estate claims experience.
  • First notification of loss and 365, 24/7 coverage.
  • Market leading management information/trend analysis reporting.
  • Expert service, relationship management and communication.
  • Well established pan European and global network.
  • Global programme management for effective implementation and smooth running of accounts.
  • Full transparency: agreed online access to our claims systems to enable you to see where we are at any given point in a claim


Mark O’Mahony
U.K. Business Development Director
+44 7880 007237


Crawford has the deep technical knowledge and relationship skills to respond professionally and promptly to all types of Real Estate claims. We can also draw on our expertise in subsidence, business interruption, liability and subrogation to support you and your client’s needs.

Our people make the difference; we handpick the most appropriate claims adjusters and claims technicians across our European network to support your needs. Our market leading team of experts has a minimum of 10 years claims experience, many are ACII or ACILA qualified and a number hold claims handling licenses granted by insurance companies to settle claims on their behalf.