Vehicle Services Connection

Vehicle Services Connection

Crawford Vehicle Services Connection offers a comprehensive suite of services which can accommodate all your appraisal needs ranging from private automobiles to tanker trucks or other specialty equipment.

Our advanced technology, stringent service standards, quality assurance programs, and nationwide network deliver high quality service nationwide.

Services Include

  • Vehicle Managed Repair: Programs include automobile and heavy equipment and feature a nationwide network of more than 4,000 fully licensed and credentialed repair shops
  • Vehicle Damage Appraisal: This nationwide network of trained, state licensed appraisers utilizes the newest technology to deliver comprehensive, accurate appraisals promptly.
  • Heavy Equipment Appraisal: We can handle any heavy equipment appraisal according to your standards, regardless of the complexity.
  • Rental and Glass Managed Repair Programs: This program includes a credentialed network for both rental and glass claims and can be used with other services or alone.
  • Vehicle Condition Inspections: We verify compliance with any custom specification for standard and specialty vehicles. We specialize in lease-end, re-market, and specialty vehicle inspections.
  • VTechTM: Allows clients to submit assignments online and view adjuster notes, photographs, and other data.


  • Qualified Staff: Trained, state licensed appraisers who adhere to strict service standards: 24-hour contact, 48-hour inspection, and 3 business day completion.
  • A Fast, Smooth Appraisal Process: A one-point distribution center that assigns appraisers within 24 hours, acknowledges assignments on the same day, reduces friction points in the claims settlement process, provides easy access to a library of information, and receives losses by e-mail, fax or phone.
  • Reduce Cost and Turn-Around Time: Crawford's Managed Repair Programs handle the repair process for you, allowing you to make better use of your staff, and create a more efficient and cost effective operation. These programs provide smaller insurance companies the resources they need to compete with today's large-carrier market

Quality Assurance

Crawford has rigorous quality assurance systems in place overseeing every part of the claim process.

Crawford's Command Center enhances our claims management program by offering up-to-the minute information on claim status and key performance indicators. The Command Center tracks a claim from first filing to closed file, allowing for complete visibility of any claim at any stage in the process.

Quality is also the key in the competence of our field force-our adjusters are all Crawford-trained and fully licensed. Crawford's Quality Program ensures that we meet the highest standards of claims adjudication and reporting in every branch, nationwide. By monitoring and actively promoting the application of our clients' and our own standards, we empower Crawford claims professionals to produce consistently high-quality work.


For more information about Vehicle Services Connection email

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