Mass Tort Services

Mass Tort Services

When you're facing catastrophic liability loss, an instant, on-site response is crucial. Crawford & Company's Mass Tort Claims Services provides you with a global rapid-response network to any man-made catastrophic event. Our team of adjusters has the expertise to meet your emergency response needs immediately - anywhere around the globe.

Services Include

  • First Notice of Loss with 24/7 in-take
  • Claims Adjusting
  • Subrogation/Salvage
  • Litigation Management
  • Catastrophe Management
  • Accounting/Cost Containment
  • Third Party Claims with Product Liability
  • Customer Service
  • Claims Triage
  • Processing Refunds
  • Injury Claims Adjustments
  • First Party Property Adjustments
  • Insurance Expert (Technical Consulting)
  • Third Party Property Loss/Outreach Center
  • First Property Loss/Inside Adjustments

Types of Mass Tort:

  • Mass disaster torts
  • Mass toxic torts
  • Product liability torts



  • Experienced adjusters with stringent professional standards who are experienced in dealing with any type of catastrophic event
  • Global network of locations with the coverage necessary to ensure a rapid response to any mass tort event
  • Arrival on the scene in a matter of hours, inspecting and handling claims as well as conducting thorough surveys of the affected areas
  • Access to a team of consultants, including experts in actuarial reserving, claims management, underwriting, legal and coverage issues
  • Fully automated claims processing
  • Experienced and dedicated claims staff
  • 24-hour response time to first notice of loss
  • 48-hour turnaround for claim settlement
  • Minimized losses through fraud investigation, subrogation and salvage
  • Comprehensive and results driven litigation management
  • Fast and effective handling of catastrophes

Quality Assurance

Crawford has rigorous quality assurance systems in place overseeing every part of the claim process.

Crawford's Command Center enhances our claims management program by offering up-to-the minute information on claim status and key performance indicators. The Command Center tracks a claim from first filing to closed file, allowing for complete visibility of any claim at any stage in the process.

Quality is also the key in the competence of our field force-our adjusters are all Crawford-trained and fully licensed. Crawford's Quality Program ensures that we meet the highest standards of claims adjudication and reporting in every branch, nationwide. By monitoring and actively promoting the application of our clients' and our own standards, we empower Crawford claims professionals to produce consistently high-quality work.


For more information on each Mass Tort Services email or contact:

Bud Trice
Vice President
Crawford & Company
Catastrophe Services