Casualty Claims Management

Casualty Claims Management

Whether it's a single car accident or a fatal multi-car pile up, our Auto Casualty Claims Services can handle every aspect of the resulting auto casualty claims. From bodily injury to product liability, our Commercial Auto and General Casualty Claims Services has the resources to consistently manage any commercial general liability claim.

Services Include

  • Liability Services
  • General Liability
  • Professional Liability
  • Product Liability
  • Commercial Auto Liability
  • Personal Auto Liability
  • Homeowners Liability
  • Task assignments including:
       - Scene investigation
       - Securing witness statements
       - Handling unexpected high volume


  • Tailored solutions to your toughest casualty claims challenges
  • Utilization of any or all of our resources to mitigate damages and expedite a fair and reasonable settlement
  • Any influx of claims in your internal department  can be handled through temporary assignments of adjusters, supervisors and managers.
  • More than 400 highly credentialed casualty adjusters available to assist in your claims processing from full adjustment services to single one-off task assignments to total business process outsourcing of your entire casualty loss requirements.
  • Our Senior Casualty Specialty Team for Complex Losses, with our most experienced and competent casualty general adjusters across the country specializing in adjusting complex losses involving transportation, general, product and professional liability, environmental and petro/chemical liability among others, is available when needed.
  • Advanced technology that streamlines program administration including: 
    • 24/7 accessibility through ClaimsAlertSM
    • Crawford's Command Center
    • Performance Dashboard, which enable real-time tracking of every claim, at any point in the process
    • Instantaneous assignments to the correct regional hub and deployment of staff
    • Databases that capture critical market information on casualty risk, primary and excess placements, as well as the latest information on best practices

Quality Assurance

Crawford has rigorous quality assurance systems in place overseeing every part of the claim process.

Crawford's Command Center enhances our claims management program by offering up-to-the minute information on claim status and key performance indicators. The Command Center tracks a claim from first filing to closed file, allowing for complete visibility of any claim at any stage in the process.

Quality is also the key in the competence of our field force-our adjusters are all Crawford-trained and fully licensed. Crawford's Quality Program ensures that we meet the highest standards of claims adjudication and reporting in every branch, nationwide. By monitoring and actively promoting the application of our clients' and our own standards, we empower Crawford claims professionals to produce consistently high-quality work.


To find out how our Casualty Claims Management services can effectively handle your claims, contact us at:


Submit an assignment online

Or contact your local Crawford office.